FAQs|常見問題

 

Contact Us|聯絡我們 

Address:

Unit 96-97, UB/F, Upper Basement Level, 

No. 8 Hysan Avenue, Eton Tower, 

Causeway Bay, Hong Kong

Whatsapp / Phone-in Enquiry: 9208-0257

 

Payment |付款

We accept Visa, Master, Payme, FPS, and Octopus Payment Methods.

我們接受  Visa, 萬事達卡, Payme,  轉數快, 八達通 付款方式。

 

Delivery | 送貨

Order can be shipped via Local Courier to Commercial & Residential address, or via EF Locker for Self-pick services.

Customer can select Freight Collect or Pre-paid shipping fees.

訂單會以本地速遞派送到商業及住宅地址、或順豐站/智能櫃。

 

When the order will be shipped? | 貨品何時寄出?

一般收到訂單及確認款項後, 便會於1-2個工作天內安排寄出。

Normally, once the order is confirmed and paid, we will send the order within 1-2 working days.

 

Would I get Free Shipping? | 購物滿多少可以有免運費?

Free SF locker/point for Order HK$400 or over.

Free Door to Door Delivery for Order HK$800 or Over.

如購物滿HK$400或以上, 可享免順豐站或智能櫃自取

另如購物滿HK$800, 則可免費送上門(需要行樓梯的地址除外)

 

How much would the shipping fees cost? | 不知運費要付多少?

Order will be shipped via S.F. Express, S.F. shipping cost as below:

訂單會以順豐寄出,運費會按照順豐收費:

Estimate | 大概如下:

Order Amount HK$

 運費 / Shipping Cost 
Below HK$449 或以下  $30
Over HK$450 或以上 -  
Below HK$ 799 或以下

免順豐站/櫃 自取

Free SF Locker (Self-Pick up)

Over HK$ 800  免費送貨上門 | Free Door to Door delivery (需要行樓梯除外 / Excluding building needs to walk up the stairs) 

The Actual Shipping Costs are subjected to S.F. | 實際收費依順豐為準

 

S.F. Store & EF Locker location |順豐站 及 智能櫃 地址連結 

Please select one of the S.F. Store OR EF Locker location nearby your home for Self-Pick service:

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/

https://eflocker.com/eflocker-location/